FAQ

 

Q: What is Different about Episcene Fashion?

A: Episcene Fashion designs and manufactures its clothing for transgender or gender non conforming individuals. Whether you are crossdressing or transitioning, key differences include arm, shoulder, leg and torso lengths. Construction also accommodates hip ratio differences and bust/chest dimensions. We want to help our you feel comfortable and secure in our clothing.

 

Q: How do I find my size?

For items like dresses, tops and bodysuits, use our sizing guide. Episcene Fashion always wants to help you get as close to a perfect fit as possible. For items like tucking panties (gaffs), shapers or skirts, see the sizing guide within each product page description. For any questions, send us an email to support@episcenefashion.com and we'll help confirm sizing for you! If you don't see your size listed in our sizing guide send us a message so we can help. Sometimes you may be just outside of a size and we can confirm if the item will fit you. We are here to help and we want to hear from you so we can ensure you receive the perfect fit the first time.

 

Q: Are your products made in the US?

We strive to manufacture as many of our products as possible in the US with ethically sourced labor. Some of our products are sourced from suppliers in Europe, South America and Asia. This is due to the lack of suppliers making these products in the US.

 

Q: What is the Return and Exchange Policy

You have 30 days from the date of delivery to return your item. Returns are processed within 5-7 business days after your item(s) are delivered to us.

We do not provide prepaid return labels unless you have received a defective, incorrect, or damaged item. You are responsible for covering shipping costs to return.

Episcene Fashion will accept exchanges and returns for new, unused merchandise in original condition with any tags attached and purchased on www.episcenefashion.com. Items purchased as clearance are final sale.

Damaged, defective, or incorrect items must be reported within 7 days of delivery. Please contact us so we can resolve any issue as soon as possible.

The following items are not returnable:

  • Hosiery
  • Wigs (eligible for return only if unworn in box with all tags intact or tried on with a wig cap)
  • Cosmetics
  • Intimates such as underwear, bras and panties
  • Supplements 
  • Damaged, stained or washed items

Exchanges:

  • Tucking Underwear/Gaffs: if you have ordered the wrong size tucking underwear or it is not fitting correctly, we will exchange as a one-time courtesy a new size and/or style.  We will pay for return shipping and use the item as part of our Free Gaff Program to help those in need and is applicable to first time purchase only.

Please contact support@episcenefashion.com directly for exchange/return information or if you have any questions.